Best Buy in Los Angeles, CA
Fast, friendly and knowledgeable staff. Went in for a specific need in a memory card and was told about all the specs of the choices that fit my parameters!
Jackie in the Television Department was amazing! Went in looking for a 4K TV.. was going for a $300 TV since was thinking budget.. Jackie explained in deep detail about TVs and Specs. She was very informative, ending up leaving with a Sony TV and Sony Surround Sound. Amazing Customer Service and Great Knowledge! Thank you
I brought in some used batteries and printer cartridges for recycling and asked the young man at the desk in front where to drop them off. He pointed to the customer service area where there was a long line. I started to go there, then went back to him to ask if he could just tell me what their policy was so I didn’t have to wait in line only to be told they don’t accept them. He offered not even the information I now realize is available online and rudely told me to just go wait in the line, so I left. His manner was impatient and surly and unhelpful. I didn’t get his name but he’s young and tall and beefy, with lots of curly dark hair, and he was there around 1 pm today, Wednesday. He is not the person you want greeting customers as they enter your store. I tried to call and speak to a manager but was unable to get through; the computer voice told me to go to the website.
Response from Best Buy
July 30, 2025
Nancy, Thank you for choosing to recycle with us. I can imagine how this encounter made you feel. Our support team would love to document this on a corporate level. To do so, we ask that you send a DM or private message to one of the following: Facebook (https://bby.me/umzyj9), Twitter/X (https://bby.me/8unn5y), or Instagram (https://bby.me/sazkj5). When sending your message, be sure to use the phrase “Google Review 22582” so that it can be properly routed. Thanks, ^Tina
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