Best Buy in Saint Louis, MO
Selection has really dwindled. They are just a shell of what they used to be.
Bought an OtterBox as a gift for my father-in-law but missed the very minimal 15-day return window. The case was never used, still in the packaging, and I simply asked for store credit. The staff seemed more annoyed than helpful and showed zero interest in finding a solution. I’ve spent plenty at Best Buy over the years, but this experience sealed it. I won’t be shopping here again unless someone who actually cares about customer service decides to reach out.
Response from Best Buy
July 15, 2025
Good Afternoon, Andrew. Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We’d like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add “Google Review:#14818” for reference. You can find us here: Twitter(X): https://bby.me/bsrxpu Facebook: https://bby.me/tgn9ug Instagram: https://bby.me/4qmw1a Kind Regards, ^Trey
Great experience at the cashier desk
